Top Tech Jobs & Startup Jobs in NYC, NY

Owns strategic enterprise accounts, driving retention, renewals, expansion, cross-sell, upsell, and profitable revenue growth. Leads consultative sales engagements, executive relationships, business reviews, proposals, negotiations, forecasting, and account planning. Requires independent management of complex B2B sales cycles within the managed service provider industry, collaboration with solutions and service teams, and travel to customer sites and industry events.

Leads engineering strategy, architecture, delivery, and organizational development for Agiloft’s Contract Intelligence portfolio. Oversees Astra Agents, Contract Intelligence Graph, shared cloud-native platforms, APIs, IAM, AI assistants, and integrations. Partners with Product, Design, Applied AI, and Operations to deliver secure, scalable, reliable customer-facing systems. Manages distributed engineering teams, develops leaders, establishes operational metrics, guides responsible AI practices, and remains hands-on in architecture, code reviews, and technical decisions.

Owns end-to-end features and services across Rails, Python machine-learning services, agent infrastructure, and data platforms. Improves the scalability, reliability, and cost efficiency of computer vision and LLM inference pipelines; builds model infrastructure, orchestration, and evaluation systems; contributes to architecture and code reviews; mentors teammates; ships production code; and participates in troubleshooting and incident response.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Manages accounts payable operations, including vendor onboarding, bill processing, payment coordination, purchase orders, and fraud-prevention controls. Prepares bank and credit card reconciliations, monitors outstanding checks and purchase orders, supports month-end close, audit preparation, and financial recordkeeping. Collaborates with finance stakeholders and maintains accurate documentation and compliance with GAAP, Uniform Guidance, funder policies, and internal controls.

Provides first-line support to prospective and current students through phone and email. Answers questions, applies sales techniques, updates accounts, assists with technical and course-navigation issues, explains products and regulations, resolves problems, and follows up. Maintains product knowledge, meets department metrics, promotes first-call resolution, and delivers professional customer service in a remote contact-center environment.

Resolves escalated customer complaints through inbound and outbound communication, negotiation, conflict resolution, and cross-functional coordination. Advocates for customers, identifies root causes, recommends process improvements, maintains accurate case data, supports employees and executives, and helps keep knowledge bases and procedures current.

Partners with global GTM leaders and the Chief Revenue Officer on organizational design, talent planning, leadership coaching, performance management, succession, engagement, change management, and development. Uses people analytics and AI-native tools to support decision-making while maintaining strong data governance. Collaborates with Talent Acquisition and Compensation on hiring strategies, incentive design, and total rewards. Champions an inclusive, high-performance culture across a scaling SaaS organization.

Lead and scale UpCodes’ Customer Success function by managing and mentoring CSMs, building customer health scoring, setting retention and expansion KPIs, creating scalable playbooks and workflows, handling customer onboardings and escalations, and developing reporting dashboards and knowledge resources. The role combines hands-on customer leadership with team hiring, process development, cross-functional collaboration, and strategic planning.

Develop and execute integrated marketing strategies for North American enterprise accounts. Lead ABM, demand generation, digital, email, industry, and field campaigns; partner with enterprise sales on account prioritization and messaging; manage events and executive experiences; create content and enablement; coordinate cross-functional teams; and measure pipeline, revenue, and campaign performance.