Top Tech Jobs & Startup Jobs in NYC, NY

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead Salesforce development and integrations across Health Cloud, Service Cloud, and Marketing Cloud. Design and review Apex, Visualforce, LWC/Aura, optimize SOQL and bulk processing, manage CI/CD and version control, enforce security/compliance (HIPAA, SOC2), implement test automation, and coordinate releases and environment deployments while collaborating with admins, stakeholders, and other IT teams.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Leads cross-functional supply chain and logistics improvement projects, distribution center automation and process optimization initiatives, and PMO standardization. Manages project scope, plans, budgets, vendors, communications, and global stakeholders. Coaches project leaders, trains teams on project methodologies, and drives operational excellence across 3M Global Logistics.

Develop machine learning and AI models using clinical, claims, and social determinants of health data to improve pediatric patient outcomes. Partner with stakeholders and cross-functional teams to define requirements, optimize data collection, build data assets, conduct exploratory analysis, and deliver strategic and patient-care insights. Query Snowflake independently and present findings to nontechnical staff.

Develop and execute technical and content SEO strategies for client websites. Conduct audits, resolve crawlability and indexing issues, optimize site architecture and on-page elements, support migrations, monitor performance using analytics tools, and provide actionable recommendations. Collaborate with developers, writers, SEO specialists, and clients while managing multiple projects and adapting to emerging AEO, GEO, and AI-search trends.

Owns Meta and TikTok paid social for auto insurance, including budget and bid strategy, margin performance, creative testing, attribution, compliance, landing-page optimization, and channel scaling. The role requires hands-on daily buying, direct accountability for contribution margin, collaboration with creative, product, compliance, and insurance leadership, and development of a repeatable paid-social playbook.

Manage a high-volume portfolio of B2B SaaS partner and reseller accounts, driving product adoption, campaign launches, engagement, retention, and measurable customer value. Build success plans, lead enablement sessions, guide data and product conversations, identify risks, and create recovery plans. Use HubSpot and customer data to prioritize actions, maintain account visibility, and coordinate with Support, Product, Engineering, and partner teams. Develop scalable playbooks, webinars, workshops, and adoption programs.

Drive new SaaS business growth across North American financial services accounts. Responsibilities include territory planning, outbound prospecting, full-cycle sales, product demonstrations, consultative selling, negotiations, quota attainment, Salesforce pipeline management, forecasting, and collaboration with Sales Engineering, Marketing, and Customer Success teams. Build executive relationships, identify expansion opportunities, and help customers modernize secure digital agreement processes.