Top Tech Jobs & Startup Jobs in NYC, NY

Lead architecture and implementation of autonomous inbound/outbound AI agents, build scalable LLM ops and signal-intelligence data pipelines, integrate identity resolution and third-party CRM systems, and maintain production-ready, well-documented systems for Series B diligence.

Create cohesive brand identities, including logos, color palettes, typography, and visual language. Design user-friendly websites using Squarespace, WordPress, or Wix, and produce visual assets with Adobe Creative Suite. Collaborate independently with clients and professionals, manage multiple client accounts, communicate effectively, and deliver high-quality work on schedule.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Own TLDR’s Applied AI product function, triaging requests, translating business problems into build-ready specifications, redesigning processes into agentic workflows, and managing the roadmap and lifecycle of internal command centers and tools. The role partners with strategy, operations, and AI engineering teams, prioritizes automation opportunities, drives adoption, and helps shift company work from manual processes to AI-enabled workflows.

Lead design and delivery of large-scale, cloud-native services powering millions of devices. Architect solutions for scalability and integration, own full service lifecycle in Kubernetes, mentor engineers, participate in on-call support, and drive engineering best practices across cross-functional teams.

Build and maintain full-stack web applications, APIs, services, and internal tools supporting driver experiences, geospatial capabilities, cross-dock operations, and logistics platforms. Develop primarily with React, TypeScript, Go, and Ruby on Rails while contributing to scalable architecture, testing, reliability, performance, code reviews, and cross-functional delivery with Engineering, Product, and Operations teams.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Leads product strategy, roadmap development, prioritization, product metrics, and go-to-market execution for a marketing planning and analytics platform. Manages and coaches product managers while acting as an individual contributor on key initiatives. Partners with the CEO, engineering, sales, marketing, and leadership teams to deliver API-based, data-heavy statistical and machine learning products for technical B2B SaaS customers.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.

Own the full enterprise sales cycle for Fortune 2000 accounts across targeted verticals, from prospecting through negotiation and close. Carry and exceed quota, build qualified pipeline, manage forecasts and Salesforce CRM hygiene, and execute account-based strategies. Navigate complex stakeholder groups, engage executive buyers, represent Trackforce at industry events, and collaborate with Sales Engineering, Customer Success, Product, and Marketing. The role requires disciplined MEDDPICC selling and supports vertical go-to-market initiatives.