Top Tech Jobs & Startup Jobs in NYC, NY

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Provides email-based customer support for payer enrollment, credentialing, and healthcare SaaS platform questions. Manages approximately 50 tickets daily, investigates and resolves issues, communicates clearly through Intercom, and collaborates with Customer Success, Product, Engineering, and Operations. Builds platform expertise, escalates complex issues, identifies support trends, and recommends improvements to products, documentation, and workflows.

Own cross-functional business operations across people operations, recruiting, vendors, systems, compliance, events, executive support, planning, and finance operations. Build scalable processes, dashboards, automations, and sources of truth while coordinating stakeholders and driving special projects. Manage accounts payable, receivable, reconciliations, onboarding, offboarding, reporting, and leadership materials in a fast-moving startup environment.

Design, operate, and improve Recharge’s cloud-native infrastructure platform. Responsibilities include Kubernetes and GCP infrastructure management, troubleshooting production issues, maintaining observability and reliability, implementing new technologies, improving engineering standards and documentation, supporting security and automation, and participating in a 24/7 on-call rotation. The role also involves mentoring engineers and applying AI tools to improve team productivity.

Own the product vision, strategy, roadmap, and backlog while aligning US Air Force stakeholders, development teams, and end users. Prioritize features, make product decisions, create user stories and acceptance criteria, facilitate cross-functional collaboration, and communicate product goals to senior stakeholders. Apply Agile and Lean Product Management principles, user-centered design, research, and iterative feedback to guide products from concept through delivery.

Leads platform engineering strategy across Azure infrastructure, legacy Windows Server workloads, infrastructure as code, CI/CD, reliability, identity, security, cost optimization, and engineering tooling. Builds and develops a platform engineering team while overseeing tenant consolidation, modernization, observability, incident response, and developer self-service. Partners with Security and Compliance to support sensitive and regulated data environments.

Own the technical sales process for enterprise security, privacy, AppSec, and GRC buyers. Responsibilities include technical discovery, tailored demos, proofs of value, architecture discussions, security and data-handling objections, vendor reviews, and reusable demo and evaluation materials. Partner with Sales through signature while translating customer feedback into actionable improvements for Engineering.

Leads sales operations, coaches representatives and managers, manages KPIs and CRM processes, oversees training and hiring, supports financing and transactions, and drives accountability, productivity, and revenue growth across sales teams.

Design, build, and productionize LLM-powered systems (adaptive content, tutors, evaluators) and AI pipelines (RAG, embeddings, fine-tuning). Prototype and optimize models across modalities, define AI safety/evaluation/observability practices, and collaborate with product and engineering to measure learner outcomes and iterate.

Own the post-sale partner lifecycle, including implementation, adoption, renewals, executive relationships, and account growth. Launch and scale Grower Concierge as a profitable service line, managing seasonal teams, quality, operating metrics, and unit economics. Build repeatable playbooks, improve partner and grower outcomes, and translate customer feedback into product priorities. Lead implementation, partner success, and concierge teams while serving as a senior company representative to enterprise customers.