Top Tech Jobs & Startup Jobs in NYC, NY

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Drives communications, marketing, events, and project execution across multiple workstreams. Coordinates event strategy, logistics, vendors, venues, technology, budgets, and attendee experiences. Creates and publishes social media, website, newsletter, presentation, and thought leadership content. Tracks digital performance metrics, manages publishing operations, develops work plans, coordinates stakeholders, resolves issues, and creates contingency plans. The role is remote or hybrid and requires travel of up to 25%.

Build and deploy full-stack product features across user interfaces, APIs, and cloud environments. Design, develop, test, debug, maintain, and support scalable software tailored to aviation and defense operational technology needs. Contribute to architecture, security, compliance, and quality standards while mentoring peers and participating in Agile development. Required experience includes JavaScript or TypeScript, a modern frontend framework, Go, REST APIs, AWS, Docker, CI/CD, and SaaS product development.

Designs, deploys, and operates infrastructure across AWS, Azure, and Microsoft 365/Entra ID. Builds Terraform modules, Go and Python services, CI/CD pipelines, integrations, and automations. Maintains cloud environments, monitors service health, responds to incidents, troubleshoots networks, manages configuration promotion, and supports AI services. The role also provides mentorship, documentation, process improvement, internal customer support, and infrastructure change management.

Lead and grow a data science team focused on customer intelligence, personalization, product analytics, marketing optimization, and customer lifetime value. Develop predictive and segmentation models, analyze web and mobile engagement, design experimentation programs, and apply causal inference, survival analysis, forecasting, Bayesian methods, NLP, and machine learning. Partner with Product, Marketing, Editorial, Data Operations, and Engineering to translate customer behavior into scalable products, actionable recommendations, and measurable business impact.

Own a $50M+ paid media portfolio across Meta, Google, Amazon, Walmart, TikTok, and future channels. Lead capital allocation, incrementality testing, geo-holdouts, and live MMM-based measurement while improving CAC, contribution margin, LTV, and profitable growth. Build and develop a strategic media team, guide creative partnerships, expand internationally and into retail media and CTV, and provide cross-functional executive leadership without serving as the primary channel operator.

Leads cross-studio art business operations by maintaining visibility into capacity, utilization, assignments, availability, demand, and project transitions. Aligns studio supply with Business Development opportunities, supports RFP staffing scenarios, establishes operating cadences, coordinates partner integration, identifies risks, and escalates bottlenecks. Provides leadership reporting and develops a scalable operational model across regions while avoiding direct staffing, account ownership, commercial negotiation, or day-to-day production responsibilities.

Lead architecture, development, integration, migration, deployment, and troubleshooting for Dynamics 365 Customer Service and Power Platform solutions. Support Genesys-to-Microsoft contact center modernization across multiple call centers, queues, agents, and business units. Build plugins, APIs, workflows, customizations, Power Apps, and automations; design Azure integrations; manage data migration and ALM practices; conduct architecture and code reviews; and mentor developers.

Lead brand initiatives across the organization, including digital asset management governance, employee brand engagement, brand education, naming projects, trademark coordination, and brand governance. Manage project plans, creative assets, stakeholder reviews, approvals, training, communications, and process improvements while partnering with marketing, creative, communications, legal, and business teams.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.