Lead day-to-day operations at a NYC music education facility by coordinating cross-department workflows, implementing quality assurance, optimizing processes, managing budgets, facilities, inventory, payroll/AR/AP oversight, staff hiring and development, and maintaining CRM/data metrics to improve efficiency and customer experience.

Lead paid acquisition and performance marketing to scale direct sales and student leads. Manage Google and Meta campaigns, run A/B tests and conversion optimization, collaborate with media, EDU, and sales teams, support email and event marketing, and align landing pages and creatives to maximize ROI and community growth.

Lead and coach a retail sales team to meet quotas, build B2B sales systems, manage CRM and pipelines, hire and onboard reps, handle escalations, coordinate marketing, monitor metrics, and drive revenue growth.