Top Tech Jobs & Startup Jobs in NYC, NY

Lead the technical roadmap for partner integrations across APIs, SDKs, and web experiences. Design and build scalable products, standardize external partner integrations, and deliver payment and data-sharing capabilities. Collaborate with Engineering, Product, Design, Infrastructure, Sales, Partner, and Customer Success teams while remaining hands-on. Drive architecture, code quality, delivery, stakeholder alignment, and technical strategy for high-impact fintech products.

Provides bilingual customer support to students, parents, therapists, school counselors, and insurance partners. Owns support cases, resolves issues, identifies recurring friction, recommends product improvements, and builds CX processes and documentation. Collaborates with Operations and cross-functional teams to improve the mental healthcare experience. The role is hybrid in New York City and requires fluent Spanish and English plus at least two years of startup operations or customer experience experience.

Leads a DevOps engineering team while designing and maintaining CI/CD pipelines, cloud infrastructure, monitoring, security controls, infrastructure as code, containerized microservices, and disaster recovery processes. The role focuses on improving developer efficiency, system reliability, scalability, performance, and cost-effectiveness. Responsibilities include incident troubleshooting, root-cause analysis, stakeholder communication, cross-functional collaboration, and participation in on-call support.

Analyze and optimize growth channels through CAC, funnel, retention, cohort, and unit economics modeling. Monitor campaigns, design experiments, launch new channels and markets, improve analytics systems, and create scalable playbooks. Partner with clinical operations, product, legal, agencies, and provider partnership teams to expand access to healthcare for Medicare beneficiaries.

Supports product managers with market and client research, customer and product analysis, product vision and requirements, roadmap and KPI understanding, business cases, project planning, status updates, releases, and post-project evaluation. Collaborates cross-functionally with technical and product teams while learning product management methodologies, standards, and full product lifecycle practices.

Leads the East enterprise sales team, driving quota attainment, account-based execution, forecasting discipline, win-rate improvement, and complex deal strategy. Manages, coaches, and performance-manages Account Executives while developing scalable sales processes and enterprise go-to-market motions. Partners cross-functionally with Marketing, Product, RevOps, Enablement, Solutions Engineering, Legal, and Customer Success to improve deal velocity, customer engagement, and segment performance.

Lead and mature the companys information security program: maintain ISMS and certifications, run SOC operations (SIEM/EDR), integrate security into SDLC, manage vulnerability and incident response, oversee third-party/vendor risk, conduct security testing and training, and support regulatory cybersecurity QMS documentation and submissions for FDA, EU MDR, NIST standards.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Provides post-sale customer support through email, chat, and phone, including product guidance and technical troubleshooting. Documents and escalates software issues to Engineering, maintains customer relationships, and communicates customer feedback to Product and Development teams. Supports internal and external stakeholders with product expertise while using AI tools to improve support efficiency and response quality.

Drive full-cycle enterprise sales for flexible labor solutions across hospitality, catering, food service, venue, and event organizations. Prospect and close strategic accounts, manage complex multi-stakeholder buying processes, build accurate pipelines, develop account plans, communicate labor ROI, and collaborate on proposals and proofs of concept. Represent WorkWhile at industry events and executive meetings while exceeding quota and expanding strategic customer relationships.