Top Tech Jobs & Startup Jobs in NYC, NY

Lead Nory’s US customer success function, owning retention, adoption, expansion, and strategic customer relationships. Build an AI-native CS operating model using automation, health scoring, churn prediction, and data-driven playbooks. Recruit, coach, and develop the team; establish scalable processes and SOPs; drive adoption of Nory’s AI product; and collaborate with Sales, Product, Onboarding, and Support to improve the customer lifecycle.

Design, develop, optimize, and deploy scalable computer vision and vision-language systems using classical computer vision and deep learning. Build evaluation frameworks, monitor production models, debug issues, and improve architectures with new data. Collaborate with product managers and cross-functional teams to deliver practical AI solutions across cloud and edge environments.

Owns tax accuracy, quality, and performance for AI-powered Sales and Use Tax products. Translates complex indirect tax requirements into product specifications, testing frameworks, quality standards, and roadmap priorities. Partners with product, engineering, QA, and customer-facing teams to launch capabilities, analyze failures, address tax risks, and improve customer outcomes. Requires deep multistate sales and use tax expertise, strong analytical judgment, and cross-functional communication skills.

Drive profitable revenue growth for Etihad Airways by acquiring, developing, and retaining corporate, TMC, and trade accounts. Responsibilities include prospecting, account strategy, commercial negotiations, business reviews, premium revenue growth, sales performance analysis, CRM pipeline management, forecasting, customer engagement, and competitor monitoring. The role requires collaboration with internal stakeholders and representing the airline at customer meetings and industry events.

Monitor and audit record-retrieval requests across key accounts, analyze turnaround and volume data, prepare customer reporting and meetings, drive escalations to resolution, and communicate account issues clearly. The role also converts recurring customer problems into product and engineering requests, supports customer calls and visits, and grows toward direct ownership of strategic accounts.

Own post-sale customer success, including onboarding, adoption, renewals, and account expansion. Help creative teams integrate Krea into daily workflows, communicate product updates, track customer usage, identify growth opportunities, and manage renewals. Partner with creative leads on webinars and workshops, relay customer feedback to product and marketing, and contribute to product adoption in an early-stage AI company.

Owns tax accuracy, quality, and performance for AI-powered Sales and Use Tax products. Translates complex indirect tax requirements into product specifications, testing strategies, evaluation frameworks, and roadmap priorities. Partners with Product, Engineering, and QA teams to deliver capabilities, investigate failures, and improve customer outcomes. Requires deep multi-state sales and use tax expertise, technology evaluation experience, strong stakeholder communication, and occasional travel.

Provides direct administrative and organizational support to the CEO and COO, including calendar management, communications, presentations, document systems, meeting coordination, and follow-through. Supports Board administration through meeting logistics, minutes, RSVP tracking, and maintaining governance records. Manages general office operations, including guest reception, phone calls, mail, catering, supplies, and pantry inventory. Requires discretion, strong organization, communication, technology skills, and sound judgment.

Design and build responsive, accessible, high-performance web interfaces. Collaborate with designers and back-end developers, write clean code, test/debug for cross-browser compatibility, and meet project deadlines.

Work independently on healthcare analytics projects, manage client relationships, perform statistical analysis and predictive modeling, build BI reports and visualizations using R, SAS, SPSS, Cognos, and Business Objects. Report to the Senior Consultant.