Top Tech Jobs & Startup Jobs in NYC, NY

Serve as primary administrative contact for Relation's largest commercial clients: ensure accurate, timely policy documents and renewals, resolve client issues, support remarketing and proposals, review policies/audits/cancellations, coordinate with carriers on claims and corrections, adopt proprietary technology/AI, and perform related account servicing tasks.

Process purchase orders, perform data entry, and communicate with vendors and clients to support procurement operations. Maintain organized records, manage vendor relationships, and work within a technology/MSP procurement environment.

Serve as subject matter expert for U.S. and Canadian payroll tax compliance. Independently research and resolve complex payroll tax issues, manage agency inquiries, oversee tax adjustments and filings (W-2, 941, T4, etc.), conduct audits/reconciliations, coordinate with vendors and stakeholders, support audits, and drive process and control improvements to reduce risk.

Process and review customer program applications and rebates, maintain CRM records, respond to customers via email/phone/chat, support reporting and dashboards, track open cases, escalate exceptions, and follow SOPs to ensure accurate, timely program support.

Serve as the enterprise IAM subject matter expert for Microsoft Entra/ICAM, designing and enforcing authentication, authorization, RBAC, MFA, PIM/PAM, conditional access, and identity governance. Lead integration with Microsoft 365 and apps, sustain audit and FISMA evidence, align controls to NIST/ISO/CISA and zero-trust, automate provisioning and policy enforcement, and guide stakeholders on IAM modernization and remediation.

Build and maintain production-grade APIs, services, developer tooling (SDKs, CLIs, validators), and documentation. Implement CI/CD, infrastructure as code, cloud environments, and observability. Collaborate across disciplines, mentor teammates, troubleshoot production issues, and use AI tools responsibly to improve delivery.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

Lead media strategy from pre-sales through campaign completion, qualifying opportunities, architecting programmatic and CTV solutions, and overseeing the Integrated Media Solutions team to translate strategy into high-performing campaigns. Build premium inventory partnerships, ensure data and revenue integrity, mentor specialists, and produce training assets while partnering with Sales and Product to enhance offerings and execution.

Lead and build the PMO, establish enterprise governance and intake/prioritization, coordinate cross-functional execution, report portfolio status to the COO, manage Project Managers, and drive operational transformation and on-time delivery of strategic initiatives.

Lead and scale the post-sale customer experience across SMB to Enterprise segments. Own customer support, retention, CX operations, SLAs, KPIs (CSAT, NPS), CRM/telephony optimization, budgeting, and a CX leadership team while partnering with cross-functional leaders to drive retention and operational efficiency.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Lead HubSpot strategy and implementations for a portfolio of RevOps clients: design solutions architecture, run migrations and integrations, build automations and reporting, train clients, and collaborate with cross-functional teams to drive measurable marketing and sales outcomes.

Lead client and partner marketing to drive retention, expansion, and advocacy for Phreesia Network Solutions. Build client marketing and CAB programs, execute partner co-marketing, manage events and gifting, run lifecycle campaigns, manage budget and agencies, and lead a small team while partnering cross-functionally with sales, client experience, strategy, and creative.