Top Tech Jobs & Startup Jobs in NYC, NY

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Manages the customer care call quality monitoring program across multiple teams. Maintains quality standards, scoring configurations, dashboards, and reporting; analyzes contact trends and customer insights; partners with managers to improve coaching and performance; administers the quality management platform; develops training and support materials; and collaborates with customer experience and technology teams to improve customer interactions.

Owns analytical projects across customer onboarding, transaction behavior, and platform operations. Designs dashboards, KPI frameworks, reporting workflows, and data pipelines while delivering actionable insights. Partners with Engineering, Product, Payment Operations, Compliance, and Finance; mentors colleagues; manages project scope and priorities; resolves ambiguity; and drives cross-functional alignment. Requires advanced SQL and data modeling skills, BI tool experience, analytical scripting familiarity, FinTech domain knowledge, and 4+ years of analytics experience.

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.

Lead executive recruiting for Senior Director-level and above roles across pharmaceutical, scientific, clinical, technical, commercial, and sales functions. Develop sourcing strategies, talent maps, passive candidate pipelines, and market intelligence. Partner with senior business and HR leaders, assess and engage executive candidates, manage full-cycle recruiting, support offers and onboarding, and deliver confidential, data-driven searches using recruiting and talent intelligence technologies.

Own end-to-end digital media campaigns across DV360, CM360, YouTube, Meta, and TikTok. Responsibilities include campaign setup, trafficking, QA, tracking, Floodlight implementation, pacing, programmatic optimization, PMP and audience activation, reporting, testing, and client recommendations. The role requires troubleshooting tracking issues, analyzing performance data, automating reports, and collaborating with internal teams and publishers. It is fully remote across the U.S. and Canada, with occasional travel for company events.

Own website growth for a B2B SaaS company by increasing high-intent traffic, improving conversion rates, and maintaining end-to-end attribution. Manage Webflow, GA4, tracking, forms, cookies, and marketing integrations. Execute SEO, AEO, GEO, personalization, interactive tools, and continuous A/B testing. Partner with advertising, product, sales, and RevOps teams to connect web performance with pipeline outcomes.

Develop and enhance ServiceNow HAM and SAM solutions, workflows, CMDB relationships, catalog functionality, and enterprise integrations. Build automated reconciliation and asset-management processes using JavaScript, Flow Designer, REST/SOAP, IntegrationHub, MID Server, and related platform tools. Collaborate with stakeholders and technical teams through design, Agile development, testing, deployment, documentation, training, and support. Provide technical guidance while ensuring solutions meet architecture, governance, security, and operational standards in classified government environments.

Own the strategy, roadmap, and delivery of AI-powered capabilities across Mapbox Maps. Partner with engineering, customers, and cross-functional teams to identify use cases, prioritize development, validate solutions, and launch products. Manage pricing and packaging, sales enablement, marketing, trials, and partnerships while driving customer adoption, business growth, and scalable experiences for developers and end users.

Provide hands-on Workday HCM consulting across multiple client engagements, including configuration, testing, troubleshooting, documentation, deployment support, issue resolution, and system enhancements. Independently manage assigned deliverables, support business process implementations, communicate project progress and blockers, and collaborate with project teams throughout the implementation lifecycle. The role is approximately 20 hours per week, fully remote within the United States, with standard East Coast hours.