Top Tech Jobs & Startup Jobs in NYC, NY

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead Salesforce development and integrations across Health Cloud, Service Cloud, and Marketing Cloud. Design and review Apex, Visualforce, LWC/Aura, optimize SOQL and bulk processing, manage CI/CD and version control, enforce security/compliance (HIPAA, SOC2), implement test automation, and coordinate releases and environment deployments while collaborating with admins, stakeholders, and other IT teams.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.

Leads the technical direction, architecture, development, and delivery of online account opening and loan application products. Builds backend and frontend features, integrates core banking and financial APIs, ensures KYC/AML compliance and production reliability, and oversees testing, observability, incident response, and CI/CD quality. Mentors and hires engineers while collaborating with Product, QA, Implementation, and Client Success teams to deliver scalable, secure solutions and successful client go-lives.

Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive business reviews, forecasting, and contract negotiations. Build relationships with executives and other stakeholders, identify upsell and cross-sell opportunities, partner with Customer Success on adoption and retention, translate platform data into business insights, and relay customer feedback to Product and Leadership.

Provides legal and regulatory counsel for mortgage and HELOC products, consumer credit, lending, debt collection, privacy, and solar financing. Advises business units, manages outside counsel, supports compliance with applicable laws and policies, and handles related product, litigation, complaint, and examination matters.

Operate and maintain AWS infrastructure, including EKS, EC2, RDS/Aurora, ElastiCache, S3, and IAM. Manage deployments, build reusable Terraform modules and Helm charts, maintain GitLab CI templates, troubleshoot networking, IAM, and Kubernetes issues, and improve observability and platform stability with Datadog. Partner with application teams to communicate platform standards and participate in production on-call ownership.

Drafts, reviews, and negotiates U.S. and international SaaS, cloud, software licensing, services, reseller, and OEM agreements. Advises Sales and cross-functional teams on commercial risk, technology contracts, privacy, security, and regulatory requirements. Develops contract templates and negotiation playbooks, monitors legal developments, manages external counsel, and supports training and process improvement.

Develop machine learning and AI models using clinical, claims, and social determinants of health data to improve pediatric patient outcomes. Partner with stakeholders and cross-functional teams to define requirements, optimize data collection, build data assets, conduct exploratory analysis, and deliver strategic and patient-care insights. Query Snowflake independently and present findings to nontechnical staff.

Administer and secure DOE’s Oracle Fusion Middleware environment, serving as the primary SME for WebCenter, Enterprise Manager, OID/OAM, and SSL/TLS encryption. Responsibilities include installation, configuration, patching, tuning, monitoring, identity and access management, certificate lifecycle management, compliance with NIST and FedRAMP controls, audit support, remediation, and backup support for broader Oracle technologies. The role also requires collaboration with program managers, security teams, and product SMEs.