Top Tech Jobs & Startup Jobs in NYC, NY

Manage property insurance client relationships from onboarding through renewal. Drive product adoption, workflow integration, and measurable outcomes using ZestyAI solutions. Maintain regular client communication, support business reviews, monitor usage and client health, identify expansion opportunities, and relay feedback to internal teams. Collaborate with Product, Risk Analytics, Data Science, Support, Marketing, and senior Client Success leaders while developing expertise in insurance workflows, analytics, and AI-enabled tools.

Own the full B2B sales cycle across the US and Canada, from outbound prospecting through closing, targeting photography studios. Build pipeline, conduct product demonstrations, communicate business value, exceed quotas, navigate objections, and collaborate with a BDR and CRO to develop the North American go-to-market strategy for a SaaS platform.

Owns Product Operations across Product, GTM, and Revenue Operations. Responsibilities include product usage analytics, dashboards, ARR and performance reporting, Pendo administration, data governance, roadmap ROI tracking, product revenue targets, feedback prioritization, GTM readiness, cross-functional processes, JIRA and GTM systems alignment, and client commitment tracking. The role serves as a strategic partner to Product leadership and builds the function’s processes and infrastructure from scratch.

Build and operate an AI-native software development lifecycle across planning, coding, review, testing, deployment, and incident response. Develop internal AI agents, shared harnesses, CI/CD gates, automated QA, code reviewers, and developer workflows. Embed with engineering teams, ship on their backlogs, drive adoption, remove infrastructure and tooling blockers, and measure improvements in throughput, quality, cycle time, cost, and developer experience.

Manage and grow a global software tester community by recruiting participants, improving tester experiences, executing social media and communication campaigns, creating content, responding to community feedback, organizing events, monitoring engagement metrics, and strengthening brand awareness. The role requires collaboration with Marketing, relationship building, strong communication, analytical skills, creativity, and attention to detail.

Updates and migrates ITS website and Help Center content, ensuring accuracy and consistency. Organizes Workday Student training materials, tracks participation, proofreads student communications, and supports special projects. The role collaborates with ITS teams, subject matter experts, project managers, and the Associate Director while managing deadlines and completing tasks independently.

Lead experience strategy and UX design for digital experiences. Conduct research, define personas and journey maps, facilitate workshops, create wireframes and prototypes, refine information architecture and design systems, support usability testing, and collaborate with cross-functional teams to connect user needs with client business outcomes.

Shape the Wall Street Journal’s newsletter voice, edit flagship and personality-led newsletters, coach reporters in conversational digital writing, and improve reader engagement through audience feedback, open rates, subject lines, formats, and copy iteration.

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Processes purchase orders, invoices, cancellations, and incoming payments while reconciling accounts and ensuring billing accuracy. Responds to customer and employee inquiries, maintains billing and customer records, prepares invoices, reports, and statements, and resolves discrepancies. Supports membership terminations, billing platform projects, system testing, and process updates. Requires strong organization, communication, attention to detail, multitasking, and Microsoft Office proficiency.