Top Tech Jobs & Startup Jobs in NYC, NY

Manage and grow a global software tester community by recruiting participants, improving tester experiences, executing social media and communication campaigns, creating content, responding to community feedback, organizing events, monitoring engagement metrics, and strengthening brand awareness. The role requires collaboration with Marketing, relationship building, strong communication, analytical skills, creativity, and attention to detail.

Updates and migrates ITS website and Help Center content, ensuring accuracy and consistency. Organizes Workday Student training materials, tracks participation, proofreads student communications, and supports special projects. The role collaborates with ITS teams, subject matter experts, project managers, and the Associate Director while managing deadlines and completing tasks independently.

Lead experience strategy and UX design for digital experiences. Conduct research, define personas and journey maps, facilitate workshops, create wireframes and prototypes, refine information architecture and design systems, support usability testing, and collaborate with cross-functional teams to connect user needs with client business outcomes.

Shape the Wall Street Journal’s newsletter voice, edit flagship and personality-led newsletters, coach reporters in conversational digital writing, and improve reader engagement through audience feedback, open rates, subject lines, formats, and copy iteration.

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Processes purchase orders, invoices, cancellations, and incoming payments while reconciling accounts and ensuring billing accuracy. Responds to customer and employee inquiries, maintains billing and customer records, prepares invoices, reports, and statements, and resolves discrepancies. Supports membership terminations, billing platform projects, system testing, and process updates. Requires strong organization, communication, attention to detail, multitasking, and Microsoft Office proficiency.

Build and maintain a regulatory reporting data platform using SQL and dbt, including models, automated validations, data pipelines, and testing. Investigate data issues end to end, validate submissions, support audits and legal data requests, monitor upstream changes, collaborate with product, engineering, compliance, and leadership, and participate in on-call coverage. WOOF WOOF

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Supports technical sales through product demonstrations, lead generation, customer outreach, solution design, technical guidance, and cross-functional collaboration. The role focuses on learning SaaS, data integration, and cloud solutions while helping understand customer requirements, communicate technical concepts, gather feedback, and improve customer engagement and adoption.

Provide administrative support for grant applications from intake through submission. Maintain grant calendars and deadlines, extract portal requirements, format templates, prepare and attach supporting documents, enter approved narratives, and conduct detailed accuracy, completeness, proofreading, and formatting checks. Escalate missing information or technical issues, submit approved applications, capture confirmation receipts, and update statuses in AgentPro.