Top Tech Jobs & Startup Jobs in NYC, NY

Owns customer success across onboarding, adoption, renewals, retention, and account expansion. Builds trusted relationships with government and regulated-industry customers, monitors account health, configures customer environments, drives product adoption, identifies growth opportunities, and partners with Sales, Product, and Engineering. The role also contributes to customer success processes and playbooks within an early-stage SaaS company.

Leads enterprise architecture standards, cloud modernization, governance, technical debt management, and Architecture Review Board oversight. Designs secure, scalable Azure and hybrid or multi-cloud environments; implements infrastructure as code, CI/CD, automation, and FinOps practices. Oversees technology procurement, application rationalization, security compliance, lifecycle governance, and architecture performance reporting while collaborating with technical and business stakeholders.

Supports IT helpdesk operations, including troubleshooting hardware and software issues, documenting incidents in ServiceNow, deploying Windows desktops and mobile devices, managing IT assets, monitoring PC and VDI performance, and assisting with Microsoft Teams deployment. The intern will also contribute to AI and automation projects, QA testing, self-service portal enhancements, FAQ creation, and workflow improvements.

Supports the CEO and CPO by managing complex calendars, meetings, travel, expenses, vendors, and special projects. Owns daily NYC office operations, including supplies, facilities coordination, events, onboarding logistics, employee communications, and guest experiences. The role requires strong organization, proactive judgment, communication, and proficiency with workplace collaboration tools.

Supports customers with data onboarding, analysis, and adoption of Bikky’s insights. Updates DBT models, performs customer retention analyses, collaborates with product and engineering teams, and communicates analytical findings. The role combines SQL, statistical analysis, business judgment, and customer-facing communication, with opportunities to grow into product development, data engineering, or data science.

Provides billing and client accounting support to partners, billing coordinators, and the Client Accounting team. Responsibilities include generating and distributing bills, processing edits, write-offs, transfers, retainer applications, collections follow-up, reviewing outstanding balances, maintaining billing files and logs, responding to inquiries, and escalating complex issues.

Lead the architecture, development, and deployment of enterprise Generative AI platforms. Design agentic and multi-agent workflows, RAG pipelines, vector search, LLM integrations, APIs, and AI-powered automation solutions. Establish monitoring, security, governance, guardrails, MLOps, DevOps, and responsible AI practices while optimizing model performance, latency, reliability, and cost. Collaborate with stakeholders, guide cloud deployments, mentor engineering teams, and define enterprise AI standards.

Design, develop, deploy, and support scalable SaaS services and web front ends for identity assurance and passwordless authentication products. Own features end to end, implement automated testing, participate in on-call support, research technologies, and collaborate across engineering, operations, and support teams. The role requires expertise in Java, Spring, Kubernetes, cloud development, relational and NoSQL databases, distributed systems, authentication flows, and modern frontend frameworks.

Manages full-cycle talent acquisition, including requisition approvals, job postings, sourcing, screening, interviews, candidate communications, offer negotiations, background checks, documentation, and transition to onboarding. Partners with hiring managers and internal stakeholders, maintains recruiting records and pipelines, communicates trends, protects confidential information, and ensures compliance with company policies and employment requirements.

Leads trade show strategy and execution for the Medical division, including event planning, customer experiences, exhibit production, vendor negotiations, team leadership, KPI measurement, lead generation, ROI optimization, and stakeholder engagement. Develops scalable event frameworks, manages budgets and timelines, collaborates with marketing and commercial teams, and identifies strategic sponsorship and trade show opportunities. Requires 30% travel and experience in marketing, communications, or events.