Top Tech Jobs & Startup Jobs in NYC, NY

Provides technical product expertise and presentations to prospective customers, helping improve their security posture and positioning Huntress solutions. Partners with Sales, Marketing, Support, and Engineering to identify customer needs and product improvements. Reviews security issues with technical teams, supports MSP and VAR customers, and travels approximately 25% to meet customers.

Lead negotiation and lifecycle management for commercial contracts, including partnership, distribution, customer, vendor, and SaaS agreements. Partner with Sales, Partnerships, Procurement, Finance, and Product teams to manage risk and support business objectives. Improve contract templates, playbooks, tiered review models, and CLM workflows while providing practical legal guidance on escalations and issue resolution.

Own Engine’s enterprise internal communications operation, including weekly All Hands, quarterly Town Halls, company-wide announcements, change communications, editorial rhythms, Confluence architecture, Slack norms, manager training, and AI skill-building programs. Coach senior leaders on high-impact communications, connect business-unit strategies to the enterprise narrative, and build scalable systems, automations, and leader self-service tools while maintaining strong editorial quality and discretion.

Own full-cycle recruiting for technical and G&A roles across Engineering, Product, Data, Finance, Legal, Operations, and other corporate functions. Partner with hiring managers and senior leaders on search strategy, sourcing, candidate evaluation, interview processes, offers, and closing. Build passive-talent pipelines, manage multiple requisitions, deliver strong candidate experiences, maintain Greenhouse data quality, and use recruiting analytics and market intelligence to improve hiring decisions and processes.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Processes and monitors insurance agent appointments, terminations, licensing updates, and demographic changes. Maintains accurate agent records across internal systems and government portals, verifies licensing compliance, supports hierarchy and commission-related setup, protects sensitive information, and communicates with agents, regulators, vendors, and internal teams by phone and email.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Build and optimize digital customer journeys across the SaaS lifecycle, using customer behavior data, trigger logic, testing frameworks, and education content to improve retention, engagement, and expansion. The role independently executes strategy, analyzes metrics, and partners with Customer Success, Marketing, RevOps, Support, and Product teams. It requires experience with CRM platforms, SaaS sales and renewal cycles, cross-functional initiatives, and customer journey implementation across SMB through enterprise segments.

Coach approximately 20 AI fellows across multiple host organizations through production engineering work. Responsibilities include reviewing pull requests, providing written feedback, conducting 1:1s, leading milestone reviews, delivering curriculum modules, facilitating technical sessions, supporting assessments, identifying cohort-wide issues, and escalating technical or performance risks. The role requires AI-native engineering practices, strong asynchronous communication, and occasional evening sessions across U.S. time zones.

Own and evolve AWS infrastructure powering a multi-tenant SaaS platform, including EKS, VPC, IAM, RDS, Terraform, Helm, and CI/CD. Lead infrastructure projects, improve reliability and developer self-service, manage SLOs, reduce toil, support SOC 2 compliance, mentor engineers, and participate in incident response. Collaborate with Product teams on reliable customer launches and use observability tools to monitor platform performance.

Maintains and troubleshoots server, storage, networking, cabling, and power hardware across a large-scale production data center fleet. Writes Python automation scripts, reviews logs and alerts, performs diagnostics, supports deployments, builds hardware health dashboards, coordinates with DevOps, supply chain, and vendors, and assists with hardware evaluation and reliability improvements. Requires on-call availability and travel to data center sites.

Manage a portfolio of North American betting and gaming clients, driving retention, renewals, expansions, cross-sells, and upsells. Build account plans, lead business reviews, monitor performance metrics, communicate platform value, resolve concerns, and coordinate with customer success, sales, product, and engineering teams. Maintain accurate CRM forecasts and account records while applying fraud prevention knowledge to develop tailored solutions and strengthen executive relationships.