Top Tech Jobs & Startup Jobs in NYC, NY

Lead day-to-day flight support operations: triage Intercom/Front tickets, manage escalations, audit support quality, maintain training/docs, coordinate partners and webinars, monitor fraud and advisor feedback to improve advisor experience.

Provide friendly, timely customer support via live chat and messaging: answer questions, resolve routine issues, document interactions, escalate complex cases, and report recurring problems to management.

Serve as a Laudio platform expert and hands-on trainer/coach to drive user adoption, onboarding, and satisfaction. Own utilization metrics for a client portfolio, develop outreach strategies, create training content and materials, escalate user feedback to Product, and partner cross-functionally to optimize processes and demonstrate platform value. Travel to support primarily New York clients.

Write and maintain efficient C++ code, support design and development of new applications, implement unit and integration tests, document processes, analyze integration needs and system architecture, collaborate with QA, troubleshoot performance issues, and work variable schedules as needed.

Design, build, and maintain a centralized data warehouse and analytics platform. Create scalable data models, ETL/ELT pipelines, and semantic layers. Improve data quality, governance, lineage, and accessibility. Partner cross-functionally to define metrics, enable self-service analytics, and standardize data models across products and teams.

Manage end-to-end accounts receivable including invoicing, collections, customer payment communications, and AR reporting. Partner with Sales, Customer Success, and Finance to resolve disputes, coordinate payments, support month-end close and audits, reduce DSO, and implement scalable automation and process improvements.

Lead and scale Airwallex's global second-line risk management function. Build frameworks, governance, metrics, and monitoring; partner with cross-functional teams and executives to define risk appetite, mitigate enterprise risks (fraud, financial crime, counterparty, operational), embed risk culture, and recruit and develop a global risk team to support growth across products and markets.

The Indirect Tax Lead will manage the global indirect tax function, ensuring compliance with various tax obligations, optimizing tax engines, and supporting financial and operational functions across the company.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.

Own and optimize the inbound demand engine: align global MarTech, define lead scoring and attribution, improve lead-to-SQO velocity, enable BDRs, and ensure CRM/marketing automation integrity across territories.