Top Tech Jobs & Startup Jobs in NYC, NY

Own the product operations operating model from launch through scale. Build SOPs, exception taxonomies, escalation paths, metrics, and operational workflows; work directly in customer operations to identify failure patterns and automation opportunities; investigate unproductized processes; and translate operational insights into product and engineering priorities.

Oversee program Earned Value Management Systems, analyze cost and schedule variances, prepare CPR/IPMR deliverables, generate Estimates at Complete, support audits and management reviews, and provide financial and cost-control support. The role requires expertise with Deltek Cobra, Oracle, or Microsoft toolsets, government cost-reimbursement contracts, FAR, EVMS implementation, baseline development, accounting principles, and government financial reporting. Travel is required at least 50% of the time.

Manages relationships with orthopedic practices, surgeons, clinical staff, and patients. Educates patients on surgical planning technology, conducts consultative sales conversations, coordinates patient workflows, schedules CT scans, tracks surgical plans, and maintains documentation in Salesforce. Supports practice onboarding, account growth, patient conversion, reporting, and cross-functional improvements while delivering concierge-level service.

Leads enterprise-wide global resource management, including resource assignments, capacity planning, demand forecasting, workforce visibility, and resource gap identification. Partners across functions, service lines, and geographies to align talent with client and project needs. Establishes resource management standards, governance, reporting, data quality, and system adoption while influencing senior leaders and managing competing priorities in a global CRO environment.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.

Provides remote IT support to client administrators and end-users, focusing on phone services, configuration changes, and ticket handling through phone, email, and chat. Collaborates with team members to support customer success before and after sales. The six-month internship requires strong communication, problem-solving, organization, technical curiosity, and the ability to work independently in a home office.

Develops budgets, forecasts, financial models, variance analyses, dashboards, KPIs, and executive presentations. Partners with senior management and cross-functional teams to assess performance, evaluate acquisitions, identify trends, support strategic planning, and improve financial modeling processes through automation. Requires advanced financial analysis, scenario modeling, communication, and business-partnering skills in a global, fast-paced environment.

Owns healthcare live programs end to end, including strategy, event design, client relationships, KOL coordination, venue and vendor management, budgets, onsite execution, hybrid and virtual programs, production logistics, and results reporting. The role manages doctor dinners, advisory boards, speaker programs, roundtables, and conference-related events, traveling up to 50% and supporting major eyecare meetings.

Administer, maintain, secure, and improve the NetSuite ERP platform. Responsibilities include user access management, workflows, scripts, dashboards, reports, integrations, system optimization, troubleshooting, data analysis, automation, documentation, and end-user training. The role partners closely with Finance and Accounting teams to translate business requirements into technical solutions, support implementations and upgrades, coordinate vendors, and improve financial and operational processes.

Coordinate life insurance underwriting cases from application submission through policy delivery. Gather documents, manage medical exams and carrier requirements, track workflows, and proactively communicate updates to clients, coaches, and carriers. Support policyholder service requests, maintain CRM records, coordinate onboarding, and help ensure a clear, reassuring client experience. The role is remote, initially 25–35 hours weekly, with potential for full-time growth.