Top Tech Jobs & Startup Jobs in NYC, NY

Shape legal AI products by designing evaluations, validating AI outputs, translating legal workflows into product requirements, and turning customer feedback into product improvements. Partner with Engineering, Product, Design, and GTM teams from discovery through launch. Provide legal expertise, define quality standards, create evaluation metrics, and guide roadmap decisions for AI experiences used by in-house legal teams.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Leads Dropbox’s global field and partner marketing organization, owning regional strategy, account-based marketing, demand generation, partner co-marketing, channel support, customer campaigns, and PLG-to-SLG conversion. The role manages pipeline performance, sales and alliance alignment, executive engagement programs, and a globally distributed multidisciplinary marketing team. It requires extensive B2B marketing leadership, ecosystem partnership experience, funnel expertise, data-driven decision-making, and global GTM experience.

Owns the business, clinical, and technical success of complex enterprise customer implementations. Leads multi-year, multi-workstream platform deployments, coordinates subject-matter experts, manages timelines and trade-offs, and serves as the executive escalation point for client leadership. The role requires extensive healthcare technology deployment experience, strategic program leadership, and the ability to oversee both business outcomes and technical delivery.

Leads a team of eight Solution Architects supporting complex healthcare platform implementations. Establishes solution design standards, oversees BRD/FRD documentation and future-state workflows, manages escalations, balances account assignments, and coordinates with delivery, configuration, QA, and program teams. Represents Solution Architecture with clients and executives while developing scalable training materials, templates, and playbooks. Requires deep healthcare payer, utilization management, or prior authorization expertise and significant technical leadership experience.

Provides technical product expertise and presentations to prospective customers, helping improve their security posture and positioning Huntress solutions. Partners with Sales, Marketing, Support, and Engineering to identify customer needs and product improvements. Reviews security issues with technical teams, supports MSP and VAR customers, and travels approximately 25% to meet customers.

Lead negotiation and lifecycle management for commercial contracts, including partnership, distribution, customer, vendor, and SaaS agreements. Partner with Sales, Partnerships, Procurement, Finance, and Product teams to manage risk and support business objectives. Improve contract templates, playbooks, tiered review models, and CLM workflows while providing practical legal guidance on escalations and issue resolution.

Own Engine’s enterprise internal communications operation, including weekly All Hands, quarterly Town Halls, company-wide announcements, change communications, editorial rhythms, Confluence architecture, Slack norms, manager training, and AI skill-building programs. Coach senior leaders on high-impact communications, connect business-unit strategies to the enterprise narrative, and build scalable systems, automations, and leader self-service tools while maintaining strong editorial quality and discretion.

Own full-cycle recruiting for technical and G&A roles across Engineering, Product, Data, Finance, Legal, Operations, and other corporate functions. Partner with hiring managers and senior leaders on search strategy, sourcing, candidate evaluation, interview processes, offers, and closing. Build passive-talent pipelines, manage multiple requisitions, deliver strong candidate experiences, maintain Greenhouse data quality, and use recruiting analytics and market intelligence to improve hiring decisions and processes.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Build and optimize digital customer journeys across the SaaS lifecycle, using customer behavior data, trigger logic, testing frameworks, and education content to improve retention, engagement, and expansion. The role independently executes strategy, analyzes metrics, and partners with Customer Success, Marketing, RevOps, Support, and Product teams. It requires experience with CRM platforms, SaaS sales and renewal cycles, cross-functional initiatives, and customer journey implementation across SMB through enterprise segments.

Coach approximately 20 AI fellows across multiple host organizations through production engineering work. Responsibilities include reviewing pull requests, providing written feedback, conducting 1:1s, leading milestone reviews, delivering curriculum modules, facilitating technical sessions, supporting assessments, identifying cohort-wide issues, and escalating technical or performance risks. The role requires AI-native engineering practices, strong asynchronous communication, and occasional evening sessions across U.S. time zones.

Own and evolve AWS infrastructure powering a multi-tenant SaaS platform, including EKS, VPC, IAM, RDS, Terraform, Helm, and CI/CD. Lead infrastructure projects, improve reliability and developer self-service, manage SLOs, reduce toil, support SOC 2 compliance, mentor engineers, and participate in incident response. Collaborate with Product teams on reliable customer launches and use observability tools to monitor platform performance.