Top Tech Jobs & Startup Jobs in NYC, NY

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

The Sr. Staff Platform Engineer will lead the design and development of cloud-native internal developer platforms, focusing on AWS and AI/ML integration to empower engineering teams and streamline workflows.

Lead advanced analytics and ML for partner-facing teams: build end-to-end predictive models (churn, lead scoring, health scores), marketing attribution and mix models, and maintain ML lifecycle standards. Develop agentic workflows and Claude Skills to accelerate work, mentor analytics team, and translate model outputs into actionable insights for Sales, Marketing, and CX.

Own and administer Biogen's Small Business Subcontracting Plan (SBSP), ensure federal compliance and audit readiness, maintain supplier diversity data, integrate ESG/diversity into sourcing decisions, support sourcing teams, perform spend analytics, produce government and ESG reports, and represent the company in supplier diversity networks.

Compose and produce original, adaptive music and atmospheric soundscapes for a psychological horror game. Collaborate with design and audio teams to implement dynamic scores, deliver stems/variations, iterate on playtest feedback, and support sound effects creation and game audio implementation.

Develop, maintain, and support COBOL applications on mainframe systems. Design, code, test, debug, and troubleshoot programs, collaborate with teams to gather requirements, ensure code quality, and document technical specifications and processes.

Lead automation QA initiatives for a government client: design and maintain automated UI/server tests, perform performance/load testing, enforce SDLC/Agile QA practices, mentor engineers, and report test results and risks to stakeholders.

Prepare federal and state individual and business tax returns, review general ledger and financial statements, perform reconciliations and adjusting entries, support month- and year-end close, prepare tax workpapers and estimates, advise on tax planning, respond to client inquiries and tax notices.

Design and implement cloud-based microservices for multiplayer game backends, author design documents, support live features/releases, collaborate with partners and designers, and contribute to a strong technical culture focused on player experience.

Manage and optimize SAP SuccessFactors HCM (talent modules and integrations), ensure data integrity, lead testing and upgrades, build reports and analytics, support integrations and migrations, document processes, provide end-user support, and partner with HR/IT on HR technology projects.