Top Tech Jobs & Startup Jobs in NYC, NY

Build and lead Frame’s post-sale customer success function from the ground up. Define customer journeys, onboarding, playbooks, health scoring, QBRs, and the CS technology stack. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing, recruit and coach the CS team, and establish scalable processes that improve customer outcomes and reduce churn.

Conduct warm introductory calls with readers, identify compelling community story ideas, recommend appropriate content opportunities, and gather referrals to readers and local businesses. Maintain accurate opportunity records in monday.com, review AI-generated notes, and provide clear handoff details to content production teams. Build trust, listen actively, document preferences, establish next steps, and follow up on commitments in a fully remote environment.

Own end-to-end UX and UI design for enterprise national-security products. Lead continuous user research, usability testing, synthesis, prototyping, information architecture, interaction design, and visual design. Translate findings into hypotheses, user stories, and shippable iterations while pairing with engineers and product leaders in an XP team. Maintain shared design systems, champion accessibility, apply AI tools responsibly, and design for high-stakes, data-intensive workflows used by operators and analysts.

Own and develop a named-account territory through research, prioritization, and multichannel outbound. Engage finance and IT decision-makers, conduct discovery, handle objections, qualify leads, and generate progressing pipeline. Partner with Account Executives on account planning and clean handoffs, maintain accurate Salesforce records, manage Outreach sequences, track funnel metrics, respond to inbound leads, and continuously improve performance through feedback and testing.

Build and operate shared AI platform infrastructure for secure, reliable foundation-model access. Responsibilities include developing scalable systems, model gateways, provider integrations, routing, usage controls, observability, governance, and self-service capabilities. Partner with engineering, product, security, and infrastructure teams; contribute to technical roadmaps, make architectural decisions, mentor engineers, and review code while ensuring production systems are resilient, secure, cost-effective, and maintainable.

Leads healthcare technology launch programs from planning through closeout, managing milestones, dependencies, risks, KPIs, reporting, and cross-functional alignment. Coordinates Product, Sales, Field, Implementation, Support, and partner practices to advance value-based care initiatives. Uses program tracking tools, analytics, automation, and AI-enabled workflows to improve execution, standardize processes, and reduce operational overhead. Provides coaching and strategic guidance while translating complex program information for diverse stakeholders.

Leads enterprise AI solution strategy, architecture, pre-sales, and implementation delivery for customers across the Americas. Defines AI use cases, validates feasibility, designs scalable architectures, guides Professional Services teams, and resolves complex technical challenges. Develops AI service offerings, methodologies, reusable assets, and enablement programs while mentoring architects, consultants, and project leaders. Requires deep experience with enterprise transformations, LLMs, multi-agent systems, generative AI, data architecture, cloud platforms, and production AI deployments.

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Leads development and sustainment of secure, scalable production software using AI coding agents. Designs agentic development environments, orchestrates parallel workflows, validates AI-generated code, and integrates LLM platforms and conversational voice technologies. Advances cloud-native engineering, testing, APIs, databases, automation, and compliance practices while mentoring engineers and influencing technical stakeholders.

Work with clients and technology teams to gather and translate business requirements into technical user stories and solutions, propose process improvements, and communicate effectively with stakeholders. Assist in analytical solution delivery and may write/execute SQL queries.

Oversee complex clinical and medical programs, including federal contract compliance, workforce staffing, operational continuity, quality assurance, reporting, and process improvement. The role manages distributed healthcare support teams, coordinates subcontractors and internal departments, monitors performance and patient service outcomes, ensures HIPAA and regulatory adherence, and serves as the primary government contract contact. Occasional travel may support transitions, kickoff meetings, customer engagements, and employee visits.