Top Tech Jobs & Startup Jobs in NYC, NY

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Designs and optimizes scalable data platforms, architectures, and production pipelines supporting AI and machine learning. Responsibilities include Databricks Lakehouse development, batch and real-time processing, data governance, security, monitoring, performance tuning, infrastructure planning, and collaboration with DevOps, MLOps, and cross-functional teams. The role serves as the AI team’s data engineering subject matter expert and ensures reliable, secure, cost-effective data solutions.

Leads client projects by creating plans, setting milestones, allocating resources, delegating tasks, coordinating internal teams, and managing client communications. The role leads weekly client meetings, aligns projects with executive or board goals, performs quality control, adjusts schedules, and motivates team members to meet deadlines. It also requires frequent email and project-system monitoring, strong communication, problem-solving, organization, and independent initiative.

Provides remote litigation support to attorneys handling personal injury cases. Responsibilities include drafting and formatting legal documents, court e-filing, maintaining case files, tracking deadlines, coordinating with clients and legal professionals, assisting with discovery, preparing case summaries and trial materials, conducting legal research, and performing administrative duties.

Build and maintain AI services for a sovereign data lakehouse, including MCP servers, model gateways, SQL AI functions, and Spark troubleshooting agents. Develop AI platform integrations, agent frameworks, evaluation harnesses, and Kubernetes deployments. Collaborate with customer engineering teams, troubleshoot integrations, contribute to architecture, and produce tests, documentation, and release notes. The role requires production experience with LLM systems, distributed systems, and software engineering, primarily using Python or Go.

Manage sales of power-system testing products and services across the Central East territory. Responsibilities include managing manufacturers’ representatives, forecasting, business development, key-account relationships, quotations, CRM activity, promotional events, product demonstrations, customer training, and sales reporting. The role requires power systems and testing expertise, direct sales experience, technical presentations, and domestic travel up to 50%, with possible international travel.

Leads global marketing operations, technology, AI and automation, website operations, analytics, data governance, measurement, and digital experience strategy. Owns marketing technology investments, operating models, budgets, transformation initiatives, executive dashboards, attribution, and cross-functional alignment. Builds and manages a high-performing team while partnering with Marketing, Sales, Revenue Operations, Product, Technology, Data, Finance, and Legal.

Lead and coach an enterprise SDR team while personally prospecting, qualifying opportunities, and managing a pipeline. Build scalable sales-development processes, messaging, sequences, qualification standards, and team routines. Partner with Account Executives, Sales leadership, and Marketing to identify target accounts and stakeholders. Conduct account research, tailored outreach, call reviews, role plays, and performance coaching while driving continuous improvement and accountability.

Close YouTube sponsorship deals, build relationships with creators and brands, manage client communications, and grow key sponsor accounts. The role involves negotiating hundreds of influencer deals, coordinating campaigns, maintaining Airtable and Google Sheets databases, managing tasks in Asana and Notion, and improving internal processes. Candidates must be organized, detail-oriented, resilient, responsive, comfortable making independent decisions, and able to deliver high-quality customer service in a fast-paced remote environment.