Top Tech Jobs & Startup Jobs in NYC, NY

Provides bilingual customer support to students, parents, therapists, school counselors, and insurance partners. Owns support cases, resolves issues, identifies recurring friction, recommends product improvements, and builds CX processes and documentation. Collaborates with Operations and cross-functional teams to improve the mental healthcare experience. The role is hybrid in New York City and requires fluent Spanish and English plus at least two years of startup operations or customer experience experience.

Owns the full B2B sales cycle across a New Jersey territory, from prospecting and relationship development through negotiation and closing. The role develops net-new opportunities, leads client presentations, creates customized proposals, manages complex deals, and maintains pipeline performance in CRM. It also involves collaborating on underwriting, financial modeling, marketing, operations, and legal initiatives while traveling regionally to support prospects and clients.

Leads a DevOps engineering team while designing and maintaining CI/CD pipelines, cloud infrastructure, monitoring, security controls, infrastructure as code, containerized microservices, and disaster recovery processes. The role focuses on improving developer efficiency, system reliability, scalability, performance, and cost-effectiveness. Responsibilities include incident troubleshooting, root-cause analysis, stakeholder communication, cross-functional collaboration, and participation in on-call support.

Analyze and optimize growth channels through CAC, funnel, retention, cohort, and unit economics modeling. Monitor campaigns, design experiments, launch new channels and markets, improve analytics systems, and create scalable playbooks. Partner with clinical operations, product, legal, agencies, and provider partnership teams to expand access to healthcare for Medicare beneficiaries.

Own the full-cycle commercial B2B SaaS sales process, from prospecting and pipeline generation through closing new business. Build territory and account strategies, conduct consultative discovery, deliver tailored software demonstrations, manage qualification and forecasting, and engage executive stakeholders. The role requires quota attainment, self-sourced pipeline generation, strong communication, and experience selling in startup or growth-stage environments. Familiarity with MEDDPICC, MEDDICC, SPICED, or similar sales methodologies is preferred.

Lead and mature the companys information security program: maintain ISMS and certifications, run SOC operations (SIEM/EDR), integrate security into SDLC, manage vulnerability and incident response, oversee third-party/vendor risk, conduct security testing and training, and support regulatory cybersecurity QMS documentation and submissions for FDA, EU MDR, NIST standards.

Supports Customer Success Managers by assisting property managers, building owners, and supers; preparing savings reports; analyzing customer data and dashboards; identifying issues and trends; maintaining CRM records; executing playbooks; and driving platform adoption. The role involves troubleshooting, relationship building, cross-functional collaboration, and helping customers operate heating systems efficiently.

Lead and maintain IBM z/OS mainframe infrastructure for high-availability telecommunications systems. Provide technical leadership for upgrades, migrations, performance tuning, capacity planning, security (RACF) administration, SMP/E software management, and troubleshooting across integrated mainframe environments while collaborating with a small engineering team and supporting internal developers and testers.

Provides post-sale customer support through email, chat, and phone, including product guidance and technical troubleshooting. Documents and escalates software issues to Engineering, maintains customer relationships, and communicates customer feedback to Product and Development teams. Supports internal and external stakeholders with product expertise while using AI tools to improve support efficiency and response quality.

Manage a named pipeline of financial advisors and advisor teams through Pontera’s initial activation phase. Lead onboarding meetings, create urgency using consultative sales methodologies, drive advisors toward onboarding five clients, conduct outbound engagement, track milestone progression, and negotiate and close asset upsell opportunities. Success is measured by rapid advisor activation, platform adoption, and commercial outcomes.