Top Tech Jobs & Startup Jobs in NYC, NY

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

The Principal Engineer will lead the design and delivery of core platform capabilities, focusing on scalable systems, AI application, and mentoring engineers while driving architectural decisions and improving operational systems.

Own the messaging product strategy across email, SMS, push, in-app, WhatsApp, web, and onsite experiences. Lead product discovery, architecture, enterprise controls, experimentation, pricing, go-to-market validation, and revenue outcomes. Partner closely with Engineering, Design, customers, and executives while balancing mature product improvements with zero-to-one development.

Build and own conversational voice AI products end-to-end: architect, implement, and deploy the platform. Design infrastructure, develop front-end and back-end systems, deliver reliable customer outcomes, and collaborate directly with the CTO to scale the product for enterprise customers.

Processes customer inquiries, orders, quotes, and follow-ups through phone and email. Supports outside sales representatives, tracks open orders and backorders, recommends alternatives, coordinates with credit and warehouse teams, and builds customer relationships through knowledgeable service. The role also contributes to process improvements and requires onsite work, strong organization, basic math skills, and the ability to lift up to 25 pounds.

Own strategic enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. Lead technical evaluations, complex deployments, integrations, training, value realization, and executive customer engagements. Diagnose ambiguous technical challenges, identify expansion opportunities, and connect technical execution to retention and ROI. Build playbooks, document repeatable solutions, coach peers, and improve team workflows using AI tools.

Develop and maintain front-end and back-end applications using Vue.js, PHP, Laravel, and MySQL. Collaborate cross-functionally to implement features, write clean code, troubleshoot issues, participate in code reviews, and follow software development best practices. The role also involves modern front-end workflows, cloud services, and CI/CD pipelines within a fast-paced startup environment.

Manage daily Brooklyn office operations, including technology, upkeep, onboarding, policies, and employee experience. Provide executive assistance to the CEO through calendar, travel, correspondence, documentation, and scheduling management. Coordinate team travel, events, and biannual company gatherings; develop automation systems to reduce manual work; and handle confidential information discreetly.

Leads influencer marketing creative strategy across pre-sale and post-sale campaigns. Develops client proposals, creator campaign concepts, Canva decks, social media mockups, creative briefs, mood boards, and creator feedback. Monitors social and creator trends, mentors junior team members, and partners with revenue teams and clients to deliver innovative, high-quality creator-led campaigns.

Own recurring accounting and month-end close for technology and ecommerce clients. Responsibilities include reconciliations, financial reporting, work review, error diagnosis, process documentation, client communication, workflow automation, and mentoring junior and offshore team members. The role requires managing multiple client relationships, improving accounting processes, and maintaining accurate and timely financial information using modern accounting platforms.