Top Tech Jobs & Startup Jobs in NYC, NY

Provides high-volume, multichannel B2B SaaS customer support through messaging, email, webinars, and video calls. Troubleshoots billing and technical issues, explains product functionality, documents conversations, escalates defects, and partners with Product, Engineering, Customer Success, and Sales. The role also develops support documentation, identifies process improvements, creates workflow automations, and uses Claude and other AI tools to improve productivity.

Build and operate multi-cloud infrastructure for MariaDB Cloud, designing application layers, APIs, cloud-native services, automation, and database-adjacent features. Own production capabilities end to end across AWS, Azure, and GCP using Terraform, Kubernetes, Docker, CI/CD, Python, and backend languages. Develop AI-enabled workflows involving vector databases, semantic search, RAG, and LLM agents while ensuring security, observability, scalability, and reliable deployment.

Drive new business among Fortune 500 brands by prospecting, closing, and managing new-logo accounts. Build client and partner relationships, develop account strategies, collaborate with engineering, product, and account management teams, report sales progress to the VP of Sales, and represent Tunnl at industry events. The role carries an estimated annual sales quota of $500,000–$750,000.

Designs and implements customer solutions using conversational and agentic AI products. Responsibilities include analyzing business needs, consulting with technical and business teams, improving AI assistant experiences, providing training and best-practice guidance, supporting escalations, building customer relationships, and reporting product feedback. The role requires Turkish and English fluency, business analysis or solution consultancy experience, and familiarity with conversational AI, speech technologies, data tools, SQL, APIs, or LLMs.

Provides technical direction and hands-on engineering for connected products and cloud platforms. Defines system architecture, data models, integration patterns, technical roadmaps, and device-to-cloud designs. Leads modernization, reliability, security, observability, CI/CD, infrastructure, incident response, and disaster recovery efforts. Partners across engineering, product, science, quality, IT, DevOps, and external vendors while mentoring engineers and guiding architecture decisions involving cost, scalability, security, and customer impact.

Owns Velocity’s global payment network and scheme partnerships from initial engagement through commercial agreements and live integrations. Develops partnership strategy, negotiates revenue share and integration terms, converts relationships into sales distribution, and represents the company in industry forums. Works across Product, Engineering, Legal, Finance, Compliance, and Sales to deliver network integrations and prioritize partnership opportunities in regulated payments, stablecoin settlement, and treasury infrastructure.

Partner with Account Executives and enterprise customers to deliver AI governance product demonstrations, conduct technical discovery, scope and guide pilots, and demonstrate business value. Lead stakeholder workshops, collaborate with deployment, product, and engineering teams, capture competitive and customer feedback, and improve demo assets and pilot playbooks. The role requires clear communication with business, risk, compliance, and engineering audiences and may involve travel for key customer meetings.

Develops and maintains Power BI dashboards and data models, defines KPIs with stakeholders, validates data accuracy, and collaborates with Data Engineering on optimized analytical models. The role documents data lineage and reporting assumptions, supports self-service BI through communications and training, and automates manual reporting processes. It requires SQL, Power BI, DAX, Power Query, data modeling, and data warehouse knowledge, plus strong communication and cross-functional collaboration skills.

Oversee the company’s ESOP as a fiduciary, protecting employee-owner interests and ensuring compliance with ERISA, IRS, DOL, and applicable regulations. Responsibilities include plan administration, valuation oversight, regulatory filings, stakeholder communication, conflict resolution, transaction approval, performance reviews, and employee education. The trustee will coordinate with appraisers, recordkeepers, legal counsel, management, and other service providers while ensuring accurate share allocations, distributions, disclosures, and plan amendments.

Manage revenue accounting activities, including contract reviews, ASC 606 revenue recognition, period-end close, NetSuite ARM enhancements, SSP studies, M&A integration, policy updates, process improvements, and external audit support. Collaborate with Finance, Legal, Sales, Operations, pricing, product, and system teams to ensure accurate revenue reporting and scalable processes.