Top Tech Jobs & Startup Jobs in NYC, NY

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Administer U.S. employee benefits and multi-state leave programs, including FMLA, ADA accommodations, disability, parental, and state-specific leave. Monitor regulatory changes, research legislation, recommend policy updates, manage leave cases, reconcile benefits invoices, oversee ACA reporting, and support compliance audits. Partner with employees, managers, People Operations, Finance, Legal, carriers, and vendors while maintaining accurate records and improving manual processes through automation.

Designs, deploys, and optimizes large-scale RoCEv2 data center networks supporting AI and HPC clusters up to 100,000+ GPUs. Leads congestion management, network performance, reliability, automation, validation, and observability initiatives. Provides technical direction across teams, resolves complex production failures, develops network standards and tooling, and mentors engineers while working hands-on with switching, routing, optics, cabling, and high-speed Ethernet fabrics.

Provides high-level legal advice and strategic counsel on complex corporate, insurance, regulatory, litigation, compliance, and business matters. Reviews contracts and legal documents, researches specialized legal issues, advises senior management, develops legal strategies, leads interdisciplinary teams, manages projects, and supports business planning. Requires advanced legal judgment, leadership, communication, and collaboration across multiple jurisdictions and specialties.

Leads architecture, automation, reliability, and evolution of secure cloud platforms supporting federal systems. Owns Infrastructure-as-Code, CI/CD, observability, incident response, disaster recovery, and platform standards. Partners across engineering, security, architecture, and product teams; evaluates technologies, leads technical decisions, and mentors engineers. Requires deep DevOps, infrastructure, Kubernetes, Terraform, cloud, scripting, and production troubleshooting expertise, along with technical leadership and ability to obtain Public Trust clearance.

Lead QA execution for a health tech platform across web, mobile, APIs, backend services, data pipelines, and AI/ML products. Develop automated test suites, coordinate manual and automated testing, validate data quality, support CI/CD integration, track defects and coverage, conduct regression and performance testing, mentor QA staff, and ensure HIPAA and healthcare compliance.

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Leads enterprise network deployment and switch refresh projects across data centers and remote offices. Designs and implements routing, switching, SDA, spine-leaf, VXLAN, and LISP solutions; troubleshoots complex network issues; and develops deployment strategies, documentation, and configurations. Mentors engineers, collaborates with project teams and clients, researches networking technologies, and supports infrastructure modernization.