Top Tech Jobs & Startup Jobs in NYC, NY

Leads Support Engineers and Technical Customer Success Engineers, overseeing people development, support queue operations, technical implementations, contractor relationships, process documentation, tooling, and AI-powered workflow improvements. Partners with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence to resolve escalations, incorporate client feedback, and deliver consistent technical services. The role requires hands-on scripting, API troubleshooting, ticketing-system management, and direct team leadership.

Lead multiple hardware and software product implementations end-to-end: develop project plans, drive delivery and training, manage customer stakeholder relationships, collaborate cross-functionally, optimize implementation processes using lean tools, and transition sites to clinical success managers while meeting timeline, budget, and KPI targets.

Own end-to-end accounting implementations, including historical data migration, financial and job cost reconciliation, revenue tracking, billing configuration, WIP reporting, and month-end workflows. Run extraction and import pipelines, train customer accounting teams, support statement accounting questions, document recurring solutions, identify product gaps, and provide actionable bug reports to Engineering. Manage multiple implementations while serving as the accounting subject-matter expert for Customer Success and Account Management teams.

Supports accounts payable, payroll data entry, employee expense reimbursements, corporate credit card reporting, banking transactions, journal entries, reconciliations, and payroll tax compliance. Serves as a finance systems contact for staff and vendors, maintains accurate records, supports audits and financial close, documents procedures, and trains new finance staff on AP and payroll processes.

Lead a small engineering team to build full-stack web applications for medical researchers. Make architectural decisions, prioritize roadmap with product and customers, implement scalable front-end and back-end code, maintain deployments, build data pipelines for ML, and provide technical guidance and support.

Own new and existing accounts, services revenue, forecasting, technical discovery, engagement scoping, pricing, proposals, and statements of work. Build architectures, demos, proofs of concept, and the first delivery sprint for sold engagements. Develop Snowflake and Databricks partner channels, support co-selling, and refine service offerings and pricing based on client feedback.

Serve as the founding Sales Engineer, partnering with sales, product, engineering, and customers to run discovery, deliver tailored cybersecurity demos, design and execute proof-of-values, provide technical guidance, create sales collateral, and relay customer insights to product teams. Represent Tracebit at cybersecurity events and help establish scalable technical sales processes in a fast-growing startup.

Design, build, and operate scalable distributed backend services (Node.js/TypeScript, Python/FastAPI) using event-driven patterns. Ship end-to-end features including frontend when needed, integrate LLMs reliably, improve CI/CD and developer tooling, lead architecture and mentor engineers, and ensure system reliability, observability, and scalability on Kubernetes/AWS.

Hands-on Technical Program Manager for an AI/ML platform at the AEC intersection. Responsibilities include reviewing AI-generated and engineer-written code, leading single-tenant to multi-tenant migration, formalizing a test suite into release-gating QA, and collaborating directly with the Lead Developer. Requires fluency in modern LLM application patterns and data pipelines.

Partner with the Founder to build and run company operations: translate vision into plans, lead hiring and training, create SOPs and KPIs, manage performance and escalations, oversee cross-functional leaders, and deliver projects on time while protecting quality and scaling service operations.