Top Tech Jobs & Startup Jobs in NYC, NY

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Lead end-to-end product design for client-facing squads: discovery, research, wireframes, prototypes, high-fidelity UI, design systems, and post-launch iteration. Partner with clients, product, and engineering to ensure technically feasible, high-fidelity execution and present design rationale to stakeholders while contributing to internal design standards and critique culture.

Own qualified B2B sales opportunities from initial prospect interest through discovery, proposal, negotiation, closing, and post-sale account management. Position AI workflows, agents, automation, and custom software solutions, manage pipeline in CRM, collaborate with internal teams for handoffs, and drive upsell, renewals, and long-term customer growth through consultative selling and experimentation.

Lead reporting and analysis across product, call center, and marketing; manage enrollment and revenue reconciliation; produce partner and carrier reports; analyze member engagement and plan performance to surface actionable insights.

Lead and execute ESP's fundraising strategy to expand major gifts, foundation support, and government grants. Manage development operations, cultivate and solicit high-net-worth and institutional donors, oversee grant writing and stewardship, optimize CRM and pipeline metrics, and collaborate with leadership and scientists to craft funder-ready narratives. Supervise a small team and support organizational growth.

Lead client-facing discovery from initial conversations to a comprehensive Discovery Document. Run workshops, gather business and technical requirements, define scope, risks, priorities, and implementation recommendations. Coordinate with engineering, UX, AI specialists, and clients, produce deliverables, present findings, and ensure a smooth handoff into delivery.

Build and maintain full-stack features for a React/TypeScript frontend and NestJS/TypeScript backend, integrate LLM-powered conversational agents, design APIs, auth (SSO/SAML), real-time updates, background processing (AWS SQS), database schemas (PostgreSQL/Sequelize), API docs (Swagger), and tests (Jest/pytest). Collaborate on architecture, code review, and production support.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Own and execute regional direct sales strategy to drive OEM adoption of Dante. Develop new accounts, manage existing OEM relationships, forecast, conduct product roadmap discussions, use Salesforce/CPQ, attend trade shows, and travel ~35%.

Provide technical, customer-facing implementation and support for Watershed. Build and maintain data pipelines and API integrations, create reports and dashboards, consult on best practices, automate deployment workflows (CI/CD), troubleshoot issues, train clients, and occasionally contribute to core product updates to help clients act on learning data.