Top Tech Jobs & Startup Jobs in NYC, NY

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

The Director of Marketing will develop marketing strategies, manage brand development, lead generation, and optimize conversion rates while overseeing the marketing budget and team development.

Supports Cloud Practice business operations by maintaining pipeline and project data, preparing reports and dashboards, coordinating resource planning, tracking follow-ups, administering feedback surveys, and documenting procedures. The role identifies data issues, supports project-to-partnership activities, improves reporting standards, and coordinates with leadership, consultants, sales teams, and business operations partners. It is a remote individual contributor role requiring strong organization, communication, reporting, and data-management skills.

Design end-to-end enterprise interfaces that translate complex AI outputs into intuitive experiences. Own research, design systems, and shipped product UI, collaborating closely with engineering and product to build data-heavy, AI-enabled solutions used by large enterprise customers.

Rotational growth role supporting sales, customer success, product, and operations to identify and execute revenue and retention initiatives. Drive process improvements, pilot new initiatives, build cross-functional relationships, share insights, and work with mentors to scale growth and operational efficiency.

As a Research Engineer, you'll fine-tune AI models, optimize performance, develop algorithms, and process data to enhance conversational AI experiences.

Serve as a technical lead in pre-sales and post-sale enterprise deployments: run technical discovery, design integration architectures, coordinate agency and internal engineering work, embed on-site at creator locations globally, extend APIs as needed, and hand over to customer success with clear documentation.

Lead Sapien's brand and demand engine as the first full-time marketing hire: own brand/positioning, content, paid media, PR, social, design, campaigns, and analytics to drive pipeline and awareness.

The Group Account Director oversees account management, develops strategic plans, and ensures client satisfaction while leading a team.

The role involves executing buy-side and sell-side due diligence, analyzing financial data, creating reports, and communicating findings effectively.