Top Tech Jobs & Startup Jobs in NYC, NY

Leads U.S. retailer strategy execution, manages relationships with priority retailers, expands the retailer network, and drives commercial growth opportunities. The role translates market intelligence and retailer insights into recommendations, engagement strategies, strategic workstreams, proposals, pilots, and expansions. It also builds repeatable prioritization and initiative-management processes while influencing senior stakeholders and coordinating cross-functional execution.

Own end-to-end IoT customer onboarding, from SIM provisioning and device configuration through stable production deployment. Diagnose SIM, device, network, and protocol connectivity issues, handle L2 escalations, and partner with engineering on systemic problems. Build automation for onboarding, account-health monitoring, billing, renewals, and support workflows. Maintain internal tooling and documentation, apply AI to operational processes, advocate for product improvements, and create runbooks for team execution.

Lead a regional team of up to 15 Support Engineers across the Americas. Oversee support operations, workforce planning, service-level performance, escalations, critical incidents, and post-incident reviews. Drive AI and automation adoption to improve support efficiency, collaborate with Customer Success, Product, and Engineering, and lead hiring, onboarding, coaching, and talent development initiatives.

Designs and maintains automation scripts for network provisioning, application deployment, CI/CD integration, regression testing, and server monitoring. Deploys applications to WebLogic and JBoss, supports development-to-production transitions, and builds proactive alerting for server and application health using Python, Bash, and shell scripting.

Drive new-logo sales and expansion within strategic enterprise accounts across the NAMER region. Manage the full sales cycle, including prospecting, qualification, evaluations, negotiations, and closing seven-figure multiyear contracts. Build and forecast pipeline, sell technical DevOps solutions to engineering leaders, develop customer relationships, and collaborate with solution engineers, customer success, and product teams.

Implement, integrate, and modernize Ping Identity IAM solutions supporting SSO, MFA, adaptive authentication, authentication policies, and identity workflows. Automate administrative and operational tasks using Ping REST APIs, Python, and Bash. Integrate Joiner-Mover-Leaver processes with identity sources and service providers, and migrate legacy applications to OIDC, OAuth 2.0, SAML, and SCIM. Collaborate with infrastructure, cloud, application, and security teams to deliver reliable IAM orchestration at scale.

Lead enterprise Shopify POS rollouts for retail brands by auditing store operations, defining SOPs, configuring POS workflows, creating training, coordinating cutovers, supporting go-live, and providing post-launch hypercare. Deliver in-person and remote training, troubleshoot basic store hardware, triage rollout issues, and coordinate with technical architects, engineering, IT, and vendors. The role requires approximately 25% travel, including intensive on-site rollout waves and occasional off-hours cutover support.

Prospect and engage customer marketing, advocacy, and GTM leaders through thoughtful outreach, events, and warm introductions. Build qualified pipeline, research target accounts, collaborate with Account Executives and marketing on campaigns, and help develop scalable SDR tools, messaging, metrics, and playbooks. Own outreach, meetings booked, and pipeline goals while maintaining authentic, customer-centric communication.

Drive net-new enterprise customer acquisition from lead generation through contract closure. Build C-level relationships, develop account strategies, manage CRM pipelines and forecasts, negotiate complex contracts, and close large AI, machine learning, and data talent engagements. Partner with marketing, customer success, and talent teams to deliver customer outcomes and expand Factored AI’s enterprise footprint.

Administer and optimize multiple enterprise SaaS business applications, including configuration, workflows, permissions, integrations, reporting, data feeds, and vendor-supported changes. Troubleshoot system, access, workflow, and integration issues; support releases, testing, UAT, implementations, and data validation. Partner with business teams, vendors, IT risk, and data owners to improve efficiency, controls, data quality, reliability, and scalability across interconnected business systems.