Top Tech Jobs & Startup Jobs in NYC, NY

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.

Leads strategy and execution of B2B demand generation programs for a SaaS public safety technology portfolio. Owns campaigns, marketing automation, CRM usage, content, webinars, pipeline growth, budgets, KPIs, reporting, and ROI optimization. Partners with Sales, Product, and Customer Success on positioning, launches, enablement, and market expansion. Mentors colleagues and leads complex cross-functional initiatives while ensuring CJIS security compliance.

Administer and optimize ArcGIS Enterprise environments, including geospatial services, datasets, upgrades, monitoring, performance tuning, automation, and cloud modernization. The role supports ArcGIS Enterprise on Amazon EKS, automates service publication and data workflows, conducts load testing and capacity planning, troubleshoots platform issues, and maintains technical and change-management documentation in a federal government environment.

Lead hardware engineering for IoT devices focusing on PCB design, embedded firmware, and low-power long-range communications (LoRaWAN and Sub-GHz). Manage multidisciplinary teams, ensure regulatory compliance and interoperability, optimize power consumption and network performance for industrial LPWAN deployments, and drive technical strategy for scalable, reliable connected devices.

Design and develop wireless power transfer and energy-harvesting hardware for IoT and wearable devices. Apply power electronics, RF and electromagnetic theory to create ICs and circuits, integrate solutions into scalable systems, optimize energy efficiency, and drive sustainable innovation for large sensor networks.

Lead the software platform product for predictive maintenance and PCM. Own roadmap, market research, lifecycle from conception to launch, stakeholder alignment, and integration with hardware and industrial systems. Translate technical analyses (oil quality, vibration, energy) into development specifications, support sales and customer teams, and ensure regulatory compliance and continuous product improvement.

Leads data intelligence for Medicaid, DSNP, and Marketplace procurement efforts. Analyzes claims, clinical, quality, network, operational, and competitive data; governs centralized repositories; develops proof points for RFPs; and provides strategic recommendations to proposal writers and growth leaders. Manages concurrent procurements, stakeholder relationships, reporting, continuous improvement, and staff development while supporting regulatory and competitive monitoring. Requires up to 40% business travel.

Drives full-cycle enterprise SaaS sales, including territory planning, pipeline generation, account expansion, executive engagement, product demonstrations, business-case development, negotiations, and deal closure. The role sells audit, risk, ESG, and InfoSec solutions to large organizations, manages cross-sell, upsell, and net-new opportunities, develops Big Four and boutique-firm partnerships, and collaborates with SDR, solutions, implementation, and customer success teams. Travel of 25%–30% is required for client, partner, and industry events.

Leads and develops a global Technical Account Management team supporting enterprise customers. Oversees customer service delivery, escalations, account planning, capacity management, performance metrics, and operational improvements. Partners with Customer Success, Sales, Support, Consulting, Engineering, and Product to improve retention, renewals, expansion, and customer outcomes. Represents customer and team needs internally while evolving TAM programs and processes.

Sources, engages, screens, and submits qualified candidates for technical, federal, engineering, intelligence, and aerospace roles. Partners with recruiters and hiring managers to develop sourcing strategies, manage candidate pipelines, support program bids, conduct competitor intelligence, and maintain CRM and ATS data. Uses recruiting technology and automation to source at scale, engage passive candidates, and track pipeline health, conversion, and time-to-fill metrics.

Provides strategic and operational leadership for Aire Serv’s franchise system, driving performance, profitability, consistency, and growth. Leads franchise support teams, evaluates franchisee financial and operational health, develops operating plans and processes, and establishes reporting, training, benchmarking, and communication practices. Partners with cross-functional teams on compliance, training, marketing, vendors, and franchise events. The role requires extensive multi-unit or franchise operations experience, financial acumen, team leadership, and travel to franchise locations.

Administers and resolves non-complex workers’ compensation claims, including medical-only claims. Investigates coverage, liability, compensability, damages, wage loss, medical reports, reserves, payments, fraud indicators, and recovery opportunities. Communicates with claimants, medical professionals, insureds, clients, and supervisors; maintains accurate claim files, reports, and documentation; and escalates matters beyond delegated authority. Requires claims-processing knowledge, medical terminology familiarity, applicable adjuster licensing, and a valid driver’s license.