Top Tech Jobs & Startup Jobs in NYC, NY

Lead the architecture and delivery of modern data and analytics platforms for clients. Design governed, secure solutions using Microsoft Fabric, Azure, Databricks, Power BI, and Purview. Translate business needs into scalable architectures, estimates, roadmaps, and delivery plans. Guide architecture reviews, governance, CI/CD, testing, monitoring, and operational readiness while enabling AI, Copilot, RAG, and intelligent application initiatives. Serve as the technical lead and trusted advisor for client engagements.

Own the end-to-end customer experience for a product category across phone, SMS/chat, and email. Resolve customer issues, identify recurring problems, analyze patterns, and recommend systemic improvements. Serve as the product and customer-experience authority, collaborate cross-functionally, and improve satisfaction, response times, accuracy, and operational processes.

The HR Officer manages the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, payroll coordination, benefits, leave administration, compliance, HR documentation, and offboarding. The role advises employees and managers, supports policy development, maintains confidential records and HR metrics, coordinates with international stakeholders, and improves people processes in a fully remote environment.

Manage Helix’s legal operations infrastructure, including request intake, workflows, SOPs, legal technology platforms, metrics, contract reviews, renewals, vendor coordination, outside counsel, IP docketing, and corporate filings. The role partners cross-functionally with legal, finance, procurement, and business leaders to improve processes, administer systems, triage matters, and maintain efficient, organized legal operations.

Manage and optimize client outbound campaigns, source and verify lead data, execute onboarding-driven strategies, run internal outbound for growth, and maintain email deliverability and domain health using outreach automation tools.

Designs and governs scalable Salesforce architectures for the VA OMEGA program. Leads technical design sessions, integration and data modeling decisions, security and performance optimization, development standards, code reviews, and platform governance. Provides technical leadership and mentorship while collaborating with technical and business stakeholders. Requires extensive Salesforce enterprise implementation experience, expertise in Apex and Salesforce platform capabilities, and familiarity with MuleSoft, DevOps, CI/CD, and automated testing.

Manage post-sales relationships with a portfolio of customers, primarily financial institutions, to drive adoption and business outcomes from BioCatch’s behavioral biometric solution. Responsibilities include strategic consulting, project coordination, risk and escalation management, customer presentations, quarterly business reviews, roadmap feedback, stakeholder communication, team coaching, statements of work, and identifying expansion opportunities with account managers.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Own end-to-end biweekly payroll processing across multiple entities and states, including pay inputs, tax withholding, garnishments, equity transactions, audits, reconciliations, and compliance. Administer payroll systems, validate data and configurations, produce reports, maintain records and audit trails, and support employees with payroll inquiries. Partner with HR, Finance, People Operations, Legal, and Stock Administration to improve scalable payroll processes and ensure accurate, compliant pay delivery.

Leads Accounts Engineering, managing approximately eight full-stack developers. Responsibilities include hiring, coaching, performance management, technical direction, architectural alignment, roadmap prioritization, project planning, operational reliability, on-call health, and delivery quality. The role partners with Product and Data Science, drives high-velocity product launches, manages platform and product engineering priorities, and promotes AI-assisted engineering practices.